- My Forums
- Tiger Rant
- LSU Recruiting
- SEC Rant
- Saints Talk
- Pelicans Talk
- More Sports Board
- Winter Olympics
- Fantasy Sports
- Golf Board
- Soccer Board
- O-T Lounge
- Tech Board
- Home/Garden Board
- Outdoor Board
- Health/Fitness Board
- Movie/TV Board
- Book Board
- Music Board
- Political Talk
- Money Talk
- Fark Board
- Gaming Board
- Travel Board
- Food/Drink Board
- Ticket Exchange
- TD Help Board
Customize My Forums- View All Forums
- Show Left Links
- Topic Sort Options
- Trending Topics
- Recent Topics
- Active Topics
Started By
Message
Garmin Customer Service is the BEST
Posted on 7/16/24 at 11:04 am
Posted on 7/16/24 at 11:04 am
Just wanted to share an experience:
Last year I bought a used boat with a Garmin Force trolling motor. It's great but not long ago the spot lock started acting weird so I pulled the remote out to recalibrate. Remote wouldn't come on at all even after replacing batteries, so I called Garmin. No questions about receipts, age, condition, or anything - they just emailed me a shipping label with which to send it back. Within three days I got an email confirming receipt and saying my replacement would be on the way soon. Maybe two weeks later I get an email saying my replacement was en route with a tracking number, and the next day it arrived at my house.
No charge at all, not even shipping. Haven't had much Garmin equipment before, but my future stuff will certainly be.
TLDR: Garmin service is badass.
Last year I bought a used boat with a Garmin Force trolling motor. It's great but not long ago the spot lock started acting weird so I pulled the remote out to recalibrate. Remote wouldn't come on at all even after replacing batteries, so I called Garmin. No questions about receipts, age, condition, or anything - they just emailed me a shipping label with which to send it back. Within three days I got an email confirming receipt and saying my replacement would be on the way soon. Maybe two weeks later I get an email saying my replacement was en route with a tracking number, and the next day it arrived at my house.
No charge at all, not even shipping. Haven't had much Garmin equipment before, but my future stuff will certainly be.
TLDR: Garmin service is badass.
4
Posted on 7/16/24 at 11:21 am to SCwTiger
I was just on the phone with them yesterday as I can no longer calibrate my transducer. The guy was super nice and gave me two things to try before going through a replacement. Was very pleased.
Posted on 7/16/24 at 11:32 am to SCwTiger
I like the fact that if you have an older 76xx series and the screen delaminates they replace for free with the newer 86xx series for free. Even if not original owner or in warranty.
Posted on 7/16/24 at 9:11 pm to SCwTiger
Agreed. They sent me an entirely new mount and cables trying to fix a problem that was really a boat issue instead of a Garmin issue
Posted on 7/16/24 at 9:36 pm to SCwTiger
I've heard nothing but good things about their customer service but after some super common software issue with livescope their customer service has people a little ticked off.
Hundreds of people in the livescope facebook group called and every one had the same "this is the first time we're hearing of this?" bs answer from them and kept playing down the issue. As far as replacement, like in your case, I've heard they're great tho.
Hundreds of people in the livescope facebook group called and every one had the same "this is the first time we're hearing of this?" bs answer from them and kept playing down the issue. As far as replacement, like in your case, I've heard they're great tho.
Page 1 of 1
Popular
Back to top
Follow TigerDroppings for LSU Football News