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re: Companies using AI for customer support
Posted on 2/16/26 at 1:40 pm to boxcarbarney
Posted on 2/16/26 at 1:40 pm to boxcarbarney
AI>>>>>>>>>>>>>>call center in India.
0
Posted on 2/16/26 at 1:52 pm to Harry Caray
quote:
"speak with a real agent" at the phone until I feel my blood pressure rise enough
Just start cussing. It's fast forwarded me to a person 90% of the time. One place the bot just disconnected me after I did it.
Posted on 2/16/26 at 2:30 pm to boxcarbarney
Look on the bright side.
It is slightly less annoying to be hearing a voice which you can actually understand while they are doing nothing to solve the problem than hearing a voice which you cannot understand...
It is slightly less annoying to be hearing a voice which you can actually understand while they are doing nothing to solve the problem than hearing a voice which you cannot understand...
Posted on 2/16/26 at 3:25 pm to boxcarbarney
quote:
Looks like companies are phasing out unhelpful customer support Indians (dot not feather) and replacing them
They are for sure. I know, because I implemented an instance of Amazon Connect last year.
Keep in mind that yesterday (2/15) was a Sunday and today is a holiday.
Try again during standard working hours.
Good luck!
This post was edited on 2/16/26 at 3:26 pm
Posted on 2/16/26 at 3:34 pm to Federal Tiger
quote:
Went through this today. I need a repair on a Sharp Drawer Microwave.
DIY baw.
Posted on 2/16/26 at 3:37 pm to LemmyLives
quote:
Just start cussing. It's fast forwarded me to a person 90% of the time. One place the bot just disconnected me after I did it.
This is good advice.
Amazon Connect can detect an angry customer and alert a human, assuming that there is a human on duty at the time.
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