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Message
re: RIP AOL dial-up internet
Posted on 8/11/25 at 6:43 am to deeprig9
Posted on 8/11/25 at 6:43 am to deeprig9
quote:
They mailed a CD-Rom to every address in the United States with clear instructions on how to install it, run it, and plug in a phone line, and the CD took it from there.
I worked for AOL when this occurred, I want to say it was 1995.. Team lead for a tech support call center. Roughly 9 months later, they went to the "Unlimited Hours" plan, which quickly became a complete fiasco because since there were no more limits on hours, people would just never disconnect. Which meant nothing but busy signals because they didn't have the capacity to handle the massive increase in volume. People would call us in a fit of rage because they'd already called several times - they'd call us to get a different # to dial into, hang up because naturally they were calling us on the same land line they use to connect.. and of course that # we gave them would be a busy signal... Metro areas had a bank of numbers to call, larger metros had several dozen numbers. Each number could handle like 1028 connections. Not sure if it was a cash grab or just ridiculously bad planning..
After a week of this, they moved my whole team to the "Member Save" queue. People calling to cancel their subscription. These people were nasty mad to the point most of my team quit during lunch break on the first day of this shite. So of course I had to take these calls.. I gave my 2 weeks' at the end of that day because there was no end in sight and no plan to increase capacity.
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