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Blacklisting a customer who wrote a legit one star review on Google...good or bad idea?
Posted on 3/22/21 at 12:56 pm
Posted on 3/22/21 at 12:56 pm
This happened to a friend of mine. Had a poor experience and wrote a one-star review for a local business. The owner threatened legal action and then the credit card profile through the business, Square, was updated to read "Do Not Serve" as the e-mail address.
If this is standard practice will this business:
A) Continue to exist
B) Eventually shut down as word about these types of practices spread
If this is standard practice will this business:
A) Continue to exist
B) Eventually shut down as word about these types of practices spread
This post was edited on 3/22/21 at 12:57 pm
19
Posted on 3/22/21 at 12:57 pm to GetCocky11
How did they know it was your friend? Why did he put his real name down?
Posted on 3/22/21 at 12:58 pm to tiggerthetooth
quote:
How did they know it was your friend? Why did he put his real name down?
Most people use real names on Google reviews.
Posted on 3/22/21 at 12:58 pm to GetCocky11
I'd have to have the details of his "experience" to decide.
Posted on 3/22/21 at 12:59 pm to GetCocky11
If you had a legit one-star experience somewhere why would you ever return?
I’ve left two in my lifetime and will never do business with either again.
I’ve left two in my lifetime and will never do business with either again.
Posted on 3/22/21 at 1:00 pm to GetCocky11
Suckers. I’m Tim Taylor, local Michigan TV star, and your avocado toast had a hair in it.
Posted on 3/22/21 at 1:00 pm to GetCocky11
Was it a legitimate horrible experience? One star means the staff was fighting with you or gave you raw chicken or something IMO
People work had as hell to get a small business up and running for someone to ruin them financially due to an annoyance
People work had as hell to get a small business up and running for someone to ruin them financially due to an annoyance
Posted on 3/22/21 at 1:00 pm to JDPndahizzy
quote:
I'd have to have the details of his "experience" to decide.
Yeah, if it was a "there weren't enough ice cubes in my merlot" complaint, I can see why they'd be pissed, but if it was a "we waited 45 minutes before someone came to the table" complaint, that's way overboard.
Posted on 3/22/21 at 1:00 pm to GetCocky11
quote:
then the credit card profile through the business, Square, was updated to read "Do Not Serve" as the e-mail address.
What does this mean? Is it supposed to be a message to other business owners?
Has anyone experienced the results of this or know somebody who has?
Posted on 3/22/21 at 1:00 pm to GetCocky11
quote:
If this is standard practice will this business:
A) Continue to exist
If the service is typically good, sure
quote:
B) Eventually shut down as word about these types of practices spread
I don’t see a public backlash occurring over this. What’s the complaint? That a business decides they don’t want a customer who advises others not to do business? That seems logical.
Posted on 3/22/21 at 1:00 pm to GetCocky11
quote:
The owner threatened legal action
Owner has a pretty firm grasp on legal matters it appears.
Posted on 3/22/21 at 1:01 pm to upgrayedd
Customer had a food allergy, asked the store if the item did or did not contain the allergy-triggering item, store said it was safe and mixed in the item, turns out store was wrong.
Posted on 3/22/21 at 1:02 pm to GetCocky11
Without knowing more it is hard to say.
But unless they said something outright slanderous or provably wrong, this seems like overboard by the business.
But unless they said something outright slanderous or provably wrong, this seems like overboard by the business.
Posted on 3/22/21 at 1:03 pm to GetCocky11
Then that is a legit 1* and the business can go frick themselves.
Posted on 3/22/21 at 1:03 pm to GetCocky11
seems silly as the customer is unlikely to return and also, wouldn't the "do not serve" thing only pop up after services were rendered and payment is due?
Posted on 3/22/21 at 1:04 pm to GetCocky11
quote:
Customer had a food allergy, asked the store if the item did or did not contain the allergy-triggering item, store said it was safe and mixed in the item, turns out store was wrong.
Yeah, that's pretty egregious
Posted on 3/22/21 at 1:05 pm to tiggerthetooth
quote:
Why did he put his real name down?
“If you believe something you sign your name to it.”
-Ron Swanson
Posted on 3/22/21 at 1:05 pm to GetCocky11
Worthy of a one star IMO
Posted on 3/22/21 at 1:06 pm to GetCocky11
quote:
was updated to read "Do Not Serve"
This is gravy’s status at all local buffets
Posted on 3/22/21 at 1:07 pm to GetCocky11
Your "friend" needs to update the 1 star review and explain how the business is treating them after the review.
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