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Posted on 1/4/26 at 10:52 am to Dawgfanman
quote:
Because they are supposed to solve the problem. It’s their job.
But if they can't solve the problem, what is yelling going to accomplish? Reminds me of people sitting in bumper to bumper traffic laying on their horns yelling for people to "go".
Posted on 1/4/26 at 11:16 am to weagle1999
One thing a lot of people don’t realize: when you are on “hold” it’s still a live line that is being recorded.
Posted on 1/4/26 at 1:11 pm to Volvagia
quote:
One thing a lot of people don’t realize: when you are on “hold” it’s still a live line that is being recorded.
And frequently being listened to live by the person who put you on hold. Unless they actively needed to speak to someone else, "hold" means "mute my end and play music".
Posted on 1/5/26 at 12:09 pm to Volvagia
quote:
still a live line that is being recorded.
Nobody listens to the recordings unless there's a lawsuit. When I worked in a call center I think I had one phone call out of thousands reviewed, but I was also a high performer (it was tech support, not outbound.)
Posted on 1/5/26 at 12:21 pm to weagle1999
I just mumble handicapped a few times and suddenly i'm talking to person
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