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Started By
Message
Vexus Fiber
Posted on 9/21/25 at 12:52 pm
Posted on 9/21/25 at 12:52 pm
Has anyone here had experience with them? I'm wondering if I should continue working on this or if I wouldn't be better off just sticking with Cox (for a lower contracted speed at a higher price).
Thus far, here's mine:
I recently switched to this from Cox cable (after fiber being run through the neighborhood) and thus far have been less than inspired.
The original install was to take place last Saturday, starting from 10am-12pm. At 10 til 12 the tech called said he would be about an hour late. He finally showed up around 3-3:30.
Service was set up but my router can't handle fiber connections (despite having a port for it - verified by researching that plugging fiber into this model causes it to go through an endless reboot cycle). Got a new router (TP-Link BE9700) and it worked out of the box.
Did some speed testing and found that while I was getting in range of my 1G contract on upload (speeds averaged from upper 800s to lower 900s), my download was only 300-400 regardless of wired or wireless.
Called their tech support the next day (Sunday), spent over an hour and a half on the phone with their bottom-tier tech support. Most of that time was spent waiting for the tech she was messaging with to respond (both while on the phone or when she put me on hold). After 90+ minutes we had gotten to (essentially) "okay, so you've rebooted and you're still having a problem?" We hung up because I had things to do and we weren't really getting anywhere.
Called Monday, sat on the phone with their bottom-tier tech support but it went a little faster. Within an hour (sheesh!) I was set up with a schedule for a tech to come out and look at it (I had been telling them it likely needed to be reprovisioned because the problem persisted even if I was wired directly to their ONT). The tech came early and spoke with the wife (who doesn't know a lot about tech). He reprovisioned then came back and told her he was getting near a gig up and down when connected directly to their ONT.
Well, the downloads are now around 300-500 (mostly in the 500s) but the uploads have dropped down to 100 or lower. Download latency can be 200ms or higher.
When dealing with them they have seemed to stick with "well, since you are using your own router..." and I can get that but only to a point (getting 900+ upload over wifi should preclude talks of my router being the issue, at least to my way of thinking). Tuesday, I have them coming out to set up their router (it's nothing extra on my bill, surprisingly) and we'll see what happens after that.
As a bit of an aside, they texted me just after lunch on Thursday that they were about to bury my line. I came home that day to find it snaked under the sidewalk, but that's it.
Thus far, here's mine:
I recently switched to this from Cox cable (after fiber being run through the neighborhood) and thus far have been less than inspired.
The original install was to take place last Saturday, starting from 10am-12pm. At 10 til 12 the tech called said he would be about an hour late. He finally showed up around 3-3:30.
Service was set up but my router can't handle fiber connections (despite having a port for it - verified by researching that plugging fiber into this model causes it to go through an endless reboot cycle). Got a new router (TP-Link BE9700) and it worked out of the box.
Did some speed testing and found that while I was getting in range of my 1G contract on upload (speeds averaged from upper 800s to lower 900s), my download was only 300-400 regardless of wired or wireless.
Called their tech support the next day (Sunday), spent over an hour and a half on the phone with their bottom-tier tech support. Most of that time was spent waiting for the tech she was messaging with to respond (both while on the phone or when she put me on hold). After 90+ minutes we had gotten to (essentially) "okay, so you've rebooted and you're still having a problem?" We hung up because I had things to do and we weren't really getting anywhere.
Called Monday, sat on the phone with their bottom-tier tech support but it went a little faster. Within an hour (sheesh!) I was set up with a schedule for a tech to come out and look at it (I had been telling them it likely needed to be reprovisioned because the problem persisted even if I was wired directly to their ONT). The tech came early and spoke with the wife (who doesn't know a lot about tech). He reprovisioned then came back and told her he was getting near a gig up and down when connected directly to their ONT.
Well, the downloads are now around 300-500 (mostly in the 500s) but the uploads have dropped down to 100 or lower. Download latency can be 200ms or higher.
When dealing with them they have seemed to stick with "well, since you are using your own router..." and I can get that but only to a point (getting 900+ upload over wifi should preclude talks of my router being the issue, at least to my way of thinking). Tuesday, I have them coming out to set up their router (it's nothing extra on my bill, surprisingly) and we'll see what happens after that.
As a bit of an aside, they texted me just after lunch on Thursday that they were about to bury my line. I came home that day to find it snaked under the sidewalk, but that's it.
1
Posted on 9/23/25 at 1:19 pm to Bard
I beta tested their service for a month recently. They've been running fiber throughout my neighborhood for the past several weeks and have been going door-to-door trying to get people to test out their service and switch. The install took almost 3 days for them to get the internet up and running. The download/upload speeds were great and it ran good for about a week and then it went completely down. Stayed down for 2 whole days. I called several times in the span of two days trying to get it fixed. It finally came back online on the 3rd day. Ran good for another week and then another service disruption. Went down again for an entire day. As this point I was getting fed up with it. I'd had Cox for over 15 years since I moved into my house and have never had service interruption for longer than a couple of hours. I gave them one more shot and after it went down again for the 3rd time in the span of a month I told them to cancel my service and I mailed them their equipment back. The customer service was absolutely terrible and the internet in general was completely unreliable. Do not recommend.
Posted on 9/23/25 at 7:29 pm to OliverTwist225
Thanks for the feedback. 
A tech came out (again) today and thankfully I was here this time. He found that the ONT was bad and that the tech who did the install messed it up (former ATT tech and their setup is a little different, so he was setting up like ATT did).
He swapped out the ONT but the issue persisted. There had been a good bit of latency (up and down) in the tests, but that cleared up. Still, downloads were only around 400-500 and uploads were only around 100.
I had him install one of their Eero routers, he had me install the Eero app on my phone to test the speeds. Speeds on the app showed just over 1G up and down. Like an idiot, I let him go before testing it on my laptop. Tests on the laptop showed the same speeds, both wired over wifi.
I called their "tech support" (now putting that in quotes) and the gal said she made some changes and pushed a reboot (read: got me off the phone). No changes.
I've just filled out a BBB complaint and will be calling again tomorrow. If I can't get this resolved this week, the next step will be to file a complaint to the FCC.
A tech came out (again) today and thankfully I was here this time. He found that the ONT was bad and that the tech who did the install messed it up (former ATT tech and their setup is a little different, so he was setting up like ATT did).
He swapped out the ONT but the issue persisted. There had been a good bit of latency (up and down) in the tests, but that cleared up. Still, downloads were only around 400-500 and uploads were only around 100.
I had him install one of their Eero routers, he had me install the Eero app on my phone to test the speeds. Speeds on the app showed just over 1G up and down. Like an idiot, I let him go before testing it on my laptop. Tests on the laptop showed the same speeds, both wired over wifi.
I called their "tech support" (now putting that in quotes) and the gal said she made some changes and pushed a reboot (read: got me off the phone). No changes.
I've just filled out a BBB complaint and will be calling again tomorrow. If I can't get this resolved this week, the next step will be to file a complaint to the FCC.
Posted on 9/24/25 at 5:14 am to Bard
TLDR:
Vexus is phenomenal and it really sounds like you are the issue here..Using your own equipment and complaining about speeds..they put in their equipment and you get the right speeds..You then connect who knows how old of a laptop and get the same speeds you complained about...
did i miss anything ?
Vexus came out the minute Ida finished in Hammond and ran a new line for me..
the next year, they were out within hours to replace a line that my neighbor hit while digging....
ETA: Go buy at minimum a good TPLink for your wifi, Eeros are terrible
Vexus is phenomenal and it really sounds like you are the issue here..Using your own equipment and complaining about speeds..they put in their equipment and you get the right speeds..You then connect who knows how old of a laptop and get the same speeds you complained about...
did i miss anything ?
Vexus came out the minute Ida finished in Hammond and ran a new line for me..
the next year, they were out within hours to replace a line that my neighbor hit while digging....
ETA: Go buy at minimum a good TPLink for your wifi, Eeros are terrible
This post was edited on 9/24/25 at 5:16 am
Posted on 9/24/25 at 6:29 am to GrammarKnotsi
quote:
it really sounds like you are the issue here
Either you didn't read the posts or you need help with reading comprehension.
quote:
did i miss anything ?
Yes, you missed everything. Example:
quote:
ETA: Go buy at minimum a good TPLink for your wifi, Eeros are terrible
In my very first post:
quote:
Got a new router (TP-Link BE9700)
Then we have your other response of:
quote:
Using your own equipment
So which is it? Which of your schizophrenic answers should I choose: using my own equipment or not?
Hiint: both give the same results on multiple devices whether wired or wifi (and you would know that if you actually read it instead of skimmed).
quote:
they put in their equipment and you get the right speeds
The only place the speeds show up is on the Eero app (need I remind you of your own statement that Eeros are terrible?). Using Ookla or testmy.net (which their "technical support" recommends) shows about half of my contracted download and less than that of my upload (remember, if you read it, that originally my uploads were 800-900). That is regardless of whether I'm wired, going over wifi or even if plugged directly into the ONT.
Let me state this clearly: at no point in this process have I ever gotten any more than ~half of my contracted download. None. Zero. Zip.
quote:
You then connect who knows how old of a laptop
A 2yr old gaming laptop: ASUS ROG Strix 16 Nebula G634JZ-XS96. Also, same results on my Galaxy S21 in airplane mode, running on the wifi.
If either of those are too "old" then that's still on their end for requiring (and not advertising) that customers need bleeding-edge tech just to get their contracted speeds.
Care to make any other ignorant statements or would you like to go back and re-read both posts so you can at least refer to what I've actually written instead of just what you think I may have written?
This post was edited on 9/24/25 at 6:32 am
Posted on 9/24/25 at 6:42 am to GrammarKnotsi
I specifically asked the guy when they were installing it if I could use my own equipment and they said no. I have a nice acer gaming modem/router that I couldn't even use anymore and had to run their shitty little eero piece of crap.
Posted on 9/24/25 at 6:50 am to Bard
quote:
Care to make any other ignorant statements or would you like to go back and re-read both posts so you can at least refer to what I've actually written instead of just what you think I may have written?
I'll go back and re-read, looks like I misread
You are still the weakest link in this chain though. It sounds like you are expecting more over wireless than you can actually get on your devices
Posted on 9/24/25 at 8:24 am to GrammarKnotsi
quote:
I'll go back and re-read, looks like I misread
quote:
You are still the weakest link in this chain though.
That's always the best starting point when troubleshooting your own stuff. I've done about as much of that as possible. I plan on bringing my work laptop (and dock) home and trying with that (no enet on the laptop, it USB-C's to a dock). At the office we're on Cox Business, testing through Ooklah to LUS gives me 800 up/down with a 12ms ping, upload latency of 27ms and download of 16ms.
I believe I've tested at gig-ish speeds before on my gaming laptop at other sites with at least gig speeds, but not certain so I plan on bringing the gaming laptop to work tomorrow to test and compare results.
quote:
It sounds like you are expecting more over wireless than you can actually get on your devices
I was getting 900 up over wifi originally, so I don't think at least hoping for that up/down is unreasonable. That said, I understand the attenuation of wifi, but 50% when within 3 feet of the router is ridiculous. I would even accept 20% attenuation when wired, but I'm not getting even that (and that's testing with multiple enet cables).
Posted on 9/24/25 at 8:25 am to Bard
quote:
but 50% when within 3 feet of the router is ridiculous
WiFi 7 is strong, not long
Posted on 9/24/25 at 8:39 am to OliverTwist225
quote:
I specifically asked the guy when they were installing it if I could use my own equipment and they said no.
quote:
I have a nice acer gaming modem/router that I couldn't even use anymore and had to run their shitty little eero piece of crap.
Research the acer to see if it works with fiber. I had a Nighthawk CAX80 and just arse-umed that it would work with fiber. Found out the hard way that fiber puts it into a boot loop (thus the TP-Link).
I really don't understand their reliance on the Eero. There's no GUI (at least not customer-accessible) and you have to use the Eero app to access the very limited options available. On a positive note though, I can access it through the internet.
Posted on 9/24/25 at 8:40 am to GrammarKnotsi
quote:
strong, not long
Posted on 9/24/25 at 9:36 am to Bard
I already mailed them their equipment back after 3 service interruptions in less than a month. Their customer service was unhelpful in resolving any of my issues.
Posted on 9/24/25 at 11:04 am to OliverTwist225
TF are all of you located ?
Vexus in Hammond is beyond good...They were also just aquired by TMobile
Vexus in Hammond is beyond good...They were also just aquired by TMobile
Posted on 9/24/25 at 12:49 pm to GrammarKnotsi
quote:
TF are all of you located ?
I'm in BR.
If I've learned anything about ISPs over the decades, it's that their quality can be very local. Everyone in my neighborhood with ATT fiber hates it, complains that it goes out often yet a co-worker who lives across town has never had a problem. Roadrunner had a horrible reputation in a lot of places back in the day, but it was rock solid up in Monroe.
On an extremely positive note, I got a call from Metronet (they and Vexus merged a couple of years ago so there's still both names floating about, I guess) about my BBB complaint. The tech was able to look at my router and noted that he figured the serial number they were given was wrong because the wifi on it is named completely differently than mine. He's going to call back when I'm home around 4pm and we'll see what happens.
Posted on 9/24/25 at 12:57 pm to Bard
since the EERO is seeing the correct speeds, sounds like it might be a speedtest server selection issue. What server does the eero test use?
Posted on 9/24/25 at 1:25 pm to notsince98
quote:
since the EERO is seeing the correct speeds, sounds like it might be a speedtest server selection issue. What server does the eero test use?
From Eero's site, there are slightly conflicting answers.
LINK
quote:
The speed test in the eero app represents the speed between your gateway eero and the modem it is connected to; the test isn't the speed between your eero and the device the eero application is running on. For this reason, the speeds represented in the app will not change as you move around your home.
If you'd like to run a speed test on your client devices (phones, computers, laptops, etc.) to test your network speeds, there are many available resources, including www.speedtest.net. We typically check more than one speed test service, if possible, to ensure that your results are accurate.
The bolded text... I have to wonder if by "modem" they mean "your ISP". Anything else simply doesn't make sense (at least from a speed test standpoint).
LINK
quote:
The speed test in the eero app measures the speed that your eero network receives from your Internet Service Provider (ISP). The eero app will keep record of the results of your last 30 speed tests. These results reflect the rate at which data is downloaded to, and uploaded from, your gateway eero and a nearby server.
That makes more sense, but there's nothing in the app to indicate which server is being used nor any way to change it.
Posted on 9/26/25 at 11:22 am to Bard
Update: they swapped out the router and speeds are now where they should be. 
(I think they must have also had some other issue because I'm also getting the speeds through my TP-Link as well)
(I think they must have also had some other issue because I'm also getting the speeds through my TP-Link as well)
Posted on 9/26/25 at 2:05 pm to Bard
Different State and different Fiber but:
If your Router says GE1-4, always use the GE1 port.
Someone had inadverently switched mine to GE3 and my downloads were topping at 500. Apparently the GE1 port is the high speed port. Moved back to GE1 and hitting 920 up and down
If your Router says GE1-4, always use the GE1 port.
Someone had inadverently switched mine to GE3 and my downloads were topping at 500. Apparently the GE1 port is the high speed port. Moved back to GE1 and hitting 920 up and down
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