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Started By
Message
re: Car repair - What would you do?
Posted on 10/22/15 at 7:55 pm to KingBarkus
Posted on 10/22/15 at 7:55 pm to KingBarkus
change the air filter
0
Posted on 10/22/15 at 8:04 pm to KingBarkus
Call BBB and ask them to intervene and mediate.
You should not have to spend another penny
Or take them to small claims court
Or take the easy route and just trade it in and move on when life
You should not have to spend another penny
Or take them to small claims court
Or take the easy route and just trade it in and move on when life
Posted on 10/22/15 at 8:22 pm to Darth_Vader
quote:
Sounds like they've got an incompetent service department that doesn't know it's arse from a hole in the ground. They have no clue what's going on with your car so they're just throwing parts at it hoping that solves the problem.
I'd tell them they're either going to diagnose and repair the problem and give you a free loaner while they're doing it, and refund you for all the unneeded parts. If they won't do these things they'll be faced with a lawsuit and a report to both the BBB and whatever car manufacurer they are a dealer of.
This.
Also...
You can go to DIY.com and get access to the service manual (not exactly what the dealer has) for your vehicle, for like $19.99 per year. May be worth it, read it, especially some troubleshooting. Mention how jacked up the dealership is with regard to how things should have been done, even better if you can find a mechanic to give you advice as well, so you know you're not talking out of your rear end.
And when you go to the dealership, you can be armed with this information, and go in with a detailed description of what's been done, a log, etc. Don't give it to them, but make sure they see you have it. That should let them know you're serious, as others wouldn't go to the trouble. They'll assume you are like others that just vent and buckle, otherwise.
Alternatively, find a good mechanic so you can avoid the dealership. Dealerships are notorious for this crap. I once had a Jeep, which are not very expensive to maintain. Dealer wanted $1900 for some preventive maintenance (oil change, most fluids, belts, etc) and to fix my A/C and a small leak of coolant that I hadn't been able to localize. They wanted to replace the whole A/C system under the hood. And my radiator. I found a local guy. I got everything done for $400. Radiator was a bad clamp and small section of hose. A/C was a loose nut on a housing assembly allowing freon out.
Posted on 10/22/15 at 8:51 pm to Broke
quote:
The instrument cluster? Jeezus frick what idiot mechanic thought changing the cluster would stop the car from dying?
Plymouth voyager
Posted on 10/22/15 at 9:15 pm to KingBarkus
Jesus Christ can you please post the year/make/model/engine. There are a lot of model specific problems people can help you with, otherwise, it's like throwing darts in the dark.
Posted on 10/23/15 at 7:23 am to Hammertime
quote:
You have many people to talk to about it before you start contacting people on the national level. Talk to the service manager first, then the GM of the dealership, and owners after that. If they don't reimburse you for the ridiculous charges, then escalate it to regional/national
Except for the owner of the dealership, I have done all of it. That is where my opinion of customer service was formed. It was as if they didn't care and didn't bother to mask it.
Let me clarify another issue. The instrument cluster was a separate issue. My trunk release button failed during all of this mess and without a key entry, the problem needed to be fixed.
I'm running my own test to see if this fuel tank valve is the problem, and if it is, they will be putting a new fuel tank on the vehicle even if I have to involve corporate.
Posted on 4/26/23 at 7:27 am to KingBarkus
So, what ever became of this OP?
Posted on 4/26/23 at 7:30 am to KingBarkus
It’s a grounding issue.
Posted on 4/26/23 at 7:33 am to Shanegolang
Flooded an ATV in MOAB back in 13, the mechanic said I'd be well advised to get a new wire harness, preferably one that was attached to another ATV. 
Electrical gremlins are the worst.
Electrical gremlins are the worst. 
Posted on 4/26/23 at 7:35 am to KingBarkus
Stealerships do not diagnose. The "technicians" are trained to throw a lot of parts at the problem. There could be shorting/corrosion in a series of connectors from high water driving causing enough resistance to shut down the car.
Posted on 4/26/23 at 7:41 am to CaptainBrannigan
It was likely just the crank sensor.
Posted on 4/26/23 at 7:42 am to Shanegolang
Nearly 8 years later and you just got to wondering?
Posted on 4/26/23 at 7:44 am to KingBarkus
quote:Yes.
Car has 101,000 miles...Time to sell?
Posted on 4/26/23 at 8:00 am to KingBarkus
Try a different Mercedes dealer and never buy a Mercedes again.
Posted on 4/26/23 at 8:06 am to KingBarkus
Have you taken it to a shop other than the dealer?
I took my truck to the dealer in the past month (225k+ miles), and they quoted me almost $4,000.
I had already researched what people were paying, including repair pal estimates, and it should have been more like $1,250-1,500.
I took the truck to a standalone shop, where they identified the specific problem and searched for the best price on the part, and I was out the door for $1,500, with an oil change included.
Bottom line, unless you have a warranty deal, frick the dealer. I knew better, but went because it was convenient.
DO NOT GO TO DEALERSHIPS FOR ACTUAL DIAGNOSIS OR COMPETITIVE REPAIR QUOTES.
I took my truck to the dealer in the past month (225k+ miles), and they quoted me almost $4,000.
I had already researched what people were paying, including repair pal estimates, and it should have been more like $1,250-1,500.
I took the truck to a standalone shop, where they identified the specific problem and searched for the best price on the part, and I was out the door for $1,500, with an oil change included.
Bottom line, unless you have a warranty deal, frick the dealer. I knew better, but went because it was convenient.
DO NOT GO TO DEALERSHIPS FOR ACTUAL DIAGNOSIS OR COMPETITIVE REPAIR QUOTES.
Posted on 4/26/23 at 8:08 am to Macfly
quote:
Stealerships do not diagnose. The "technicians" are trained to throw a lot of parts at the problem. There could be shorting/corrosion in a series of connectors from high water driving causing enough resistance to shut down the car.
What this guy said.
Posted on 4/26/23 at 8:16 am to KingBarkus
quote:What? Why? Unless your car is under warranty don't go to a dealership.
Take it to another dealership?
Posted on 4/26/23 at 8:18 am to KingBarkus
quote:Probably nine words that have never before or since been used in that order anywhere in human history.
June 3, my birthday. Car died at all stops.
That’d be a pretty solid password.
Posted on 4/26/23 at 8:21 am to KingBarkus
It ain’t got no gas in it.
Posted on 4/26/23 at 8:23 am to KingBarkus
Had this exact problem after fill up. It was the purge valve.
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