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Message
1
Posted on 9/3/21 at 9:34 am to Blutarsky
Our house (Millbrook) is right by a Demco substation and we have Demco. I assume this powers us? Power is still out but Entergy customers in Woodland Ridge have power.
Posted on 9/3/21 at 9:34 am to lsu xman
quote:
This is Costco in BR??
They have been staying open all night, and they removed the Costco membership requirement to fuel up.
Costco and Sam’s are the cheapest by far at 2.40/gal
This post was edited on 9/3/21 at 9:38 am
Posted on 9/3/21 at 9:38 am to pwejr88
quote:
Power is still out but Entergy customers in Woodland Ridge have power.
entergy customers in WR are still out due to the coursey substation. the only power on in WR right now is north of the jones creek bridge (demco) which is fed from elsewhere
Posted on 9/3/21 at 9:48 am to bbap
quote:
JT has it's own substation off Jefferson. Whether they're linked or not is way above anything I know.
The transmission line for JT is broken. The transmission line from the substation is a one way line meaning they can't switch JT to another line. Only line in BR like that...meaning until the transmission line is fully fixed JT is SOL
This post was edited on 9/3/21 at 10:33 am
Posted on 9/3/21 at 9:53 am to djangochained
quote:
Yea I hear all of Southdowns is back out
Sucks
When most of an area goes up then goes back down a day later - is this sometimes to get the rest of the neighborhood back? Just curious.
I wasn't part of the group in Southdowns that had power two days ago but can definitely tell there are many streets that had power Wednesday and now don't as of last night.
Posted on 9/3/21 at 9:56 am to moneyg
quote:There are plenty of areas where they don't have this information. They haven't even finished assessments yet. There are others where they plan to work and hope they can restore the power soon. But without getting up in buckets, they have no clue what obstacles they may face. There's no way to truly predict when something gets done even in those situations.
But, suggesting that they don't know what reasonable estimates are for general locations (that's what you said) is retarded.
quote:When damage is so widespread, "large area" communication is fruitless. A substation can go online and only 10% of the houses in the distribution area could get power returned.
This is not an excuse. It's EXACTLY what the deficiency is. And, it is self evident that they don't need a specific plan to every single customer. When power is out in large areas, the communication can be directed to those areas.
quote:This thread is proof that people want their power back first and foremost. And they want it ASAP.
If Entergy's surveys are telling them that people don't want information and would prefer to be left in the dark, then they need to fire everyone involved in doing those surveys. This thread is proof of that.
Look at it this way. If a major accident takes place and 10 people are rushed to the ER via ambulance and helicopter, do you want the doctors who are assessing and operating on your family to suddenly stop what they're doing so they can give you an update? Especially in the middle of multiple procedures that they don't really know will work or how long they will take? Or do you want that doctor and those nurses to focus on what they do best because the sooner they get things done, the better the outcome?
What matters is the outcome... that's what the surveys say. Because unless the communication is tailored and accurate, customers won't be anymore satisfied so there's no reason to waste resources trying to give them perfect data (do you not see the complaining about the maps???).
quote:I agree, they've been helpful. But when they've been "wrong," people are giving them a pass. And the data they're providing about who is working where doesn't equate to service being restored. If there's anything I can agree on with you is that it would be nice to know where a house is fed from. The lines on the maps don't tell you where the subs are located. But that may be on purpose. If people where looking at that map and they were all told that power "could be" restored when a certain sub came back online, you'd have people heading to that sub to see if or what work is being done.
Those two people have been tremendous and if you asked everyone in here if they appreciated the info, you'd probably get 97% positives that they do.
quote::sigh: Having money doesn't change human nature. It doesn't change being able to share things you don't even know yourself.
Entergy is a multi-billion dollar company. To suggest that they aren't capable of performing this type of management and communication is beyond ridiculous. Excusing it the way that you do shows how ignorant you are.
I get it. People want to return to normal asap. I know I do. But I also know these companies are doing everything in their power (haha pun) to restore things to as many people as quickly as possible. The automated tools they've developed like the maps can be improved. Demco's is a million times worse than entergy's because the only real detail is the total. There's not even a powerline option. If I had to guess, the issue with the maps has to do with bad SCADA data either because of power or network issues. Smart meters (at homes) and RTUs (at subs) being the source. Someone would have to check those and the people who do it aren't as abundant as linemen.
Posted on 9/3/21 at 9:59 am to Alt26
quote:
The transmission line for JT is broken. The transmission line from the substation is a one way line meaning they can switch JT to another line. Only line in BR like that...meaning until the transmission line is fully fixed JT is
Can switch, or can't switch?
Posted on 9/3/21 at 10:02 am to bbap
quote:
Can switch, or can't switch?
CAN'T switch. Sorry for the mistake
Posted on 9/3/21 at 10:04 am to LSU316
quote:
FFS, how about they describe what they are fixing, why that is a priority, and what the expected impact is when it is fixed.
That is different from this:
quote:
“we’ve assessed your area and expect __”
I've been very clear on the types of updates that are needed in this thread.
Posted on 9/3/21 at 10:05 am to Flipadelphia
quote:Just now seeing this and the thread dedicated to it...
Just saw this on WAFB
Look at the replies. People still bitching.
This is my point moneyg. You can be as specific as you can be yet it's still too vague for people. Until they actually have power, they will be frustrated and channel that frustration into complaining about the people who supply the power and fix the problems... human nature.
Posted on 9/3/21 at 10:19 am to ell_13
quote:
There are plenty of areas where they don't have this information.
Hence the need for estimates and updates at a more granular level than Baton Rouge as a whole. You are talking in circles because you have such a bad point of view.
quote:
There are others where they plan to work and hope they can restore the power soon.
Those should be told when that is reasonable expected.
quote:
But without getting up in buckets, they have no clue what obstacles they may face. There's no way to truly predict when something gets done even in those situations.
Of course they have a clue. They probably have a very good idea that, barring the crazy unexpected, how long that would take. And, in the event that they see something completely unexpected, you simply update the information and let people know.
quote:
When damage is so widespread, "large area" communication is fruitless.
Ridiculous.
quote:
substation can go online and only 10% of the houses in the distribution area could get power returned.
That's ok. When that happens, you update people and let them know that. Then you move on to the next phase of the plan that breaks the outages down further.
quote:
This thread is proof that people want their power back first and foremost. And they want it ASAP.
No, that's a given. This thread is proof that people are fricking craving for information. I'm starting to think you are personally involved in the marketing or communication efforts for these utilities. And, you are just in denial.
quote:
Look at it this way. If a major accident takes place and 10 people are rushed to the ER via ambulance and helicopter, do you want the doctors who are assessing and operating on your family to suddenly stop what they're doing so they can give you an update? Especially in the middle of multiple procedures that they don't really know will work or how long they will take? Or do you want that doctor and those nurses to focus on what they do best because the sooner they get things done, the better the outcome?
You are a dumbass. quote:
What matters is the outcome... that's what the surveys say.
You are flat out wrong. I mean embarrassingly wrong. fricking Dominos have a HUGE impact when they put their app out that showed that the pizza was in the oven and updated when it left the store. People LOVE information. And, when it's related to a critical issue like this, they crave it. Has it not dawned on you that people need to make decisions to go, stay, return?
quote:
I agree, they've been helpful. But when they've been "wrong," people are giving them a pass
I'm convinced you are on the inside and are just in denial. You couldn't be more wrong. If this is your job, you really need to be fired.
quote:
:sigh: Having money doesn't change human nature. It doesn't change being able to share things you don't even know yourself.
This isn't about human nature. You are like a psychologist trying to solve a mechanical problem.
This is about processes, management, data management, communication, and technology...all of which Entergy should be able to handle. frick, assuming it is just inept in the same way the government is (likely), they could outsource this and get it done. Money is not an obstacle.
Posted on 9/3/21 at 10:21 am to ell_13
quote:
This is my point moneyg. You can be as specific as you can be yet it's still too vague for people. Until they actually have power, they will be frustrated and channel that frustration into complaining about the people who supply the power and fix the problems... human nature.
Therefore, no information is needed.
If you are really involved in the operations of these utility companies, stop for a second and listen to everyone else's opinion.
You are monumentally wrong.
Posted on 9/3/21 at 10:24 am to ell_13
quote:
You can be as specific as you can be yet it's still too vague for people
I just read the updated. They are literally giving updates at the parish/city level.
Of course it's too vague for people.
Posted on 9/3/21 at 10:30 am to DrewTheEngineer
(no message)
This post was edited on 1/30/25 at 6:26 pm
Posted on 9/3/21 at 10:37 am to lnomm34
quote:
Not sure what they're hydroexcavating . . .
Do you think it may be because the pole is so close to the lake? Did you stop and talk to any of the linemen? Last year when the pole was being fixed one of the linemen was very honest with me and he was accurate in when our power came back.
Still a good sign to see trucks and maybe means they’ll keep at it until we’re back on.
I also read on NextDoor that the fallen line may have been energized for those 14 hours that we had power. If that’s the case, that is a borderline catastrophic miss for Entergy. The lines were draped over a garage and could’ve easily killed someone. This may simply be conjecture but the guy posting it has been living in the same location for 30 years. I tend to believe him.
Posted on 9/3/21 at 10:39 am to metallica81788
quote:
When most of an area goes up then goes back down a day later - is this sometimes to get the rest of the neighborhood back? Just ??
I would still report it again. In my case a fuse blew when turning on others after me. Unless reported, they assume all is well behind them. They came right back and had us up quickly. We just went down the street where they were working and told them.
Posted on 9/3/21 at 10:41 am to moneyg
quote:How am I talking in circles? My point is they won't be satisfying people with updates. Look at the other thread.
Hence the need for estimates and updates at a more granular level than Baton Rouge as a whole. You are talking in circles because you have such a bad point of view.
YOU specifically asked for "large area" updates and they give them and you're still mad. quote:I see you ignored my next sentence... where even that won't tell them when power will be restored. There are too many variables.
Those should be told when that is reasonable expected.
quote:Just because things are "expected" doesn't mean the timeline is the same. There's more than just "line damage" or "transformer damage." You keep simplifying things. I get that you need to do that for your argument, but you are obviously ignorant to the power industry. Don't be simple.
Of course they have a clue. They probably have a very good idea that, barring the crazy unexpected, how long that would take. And, in the event that they see something completely unexpected, you simply update the information and let people know.
quote:Yet they give a "large area" update and you're still upset...
Ridiculous.
quote:Nope. I'm in IT. People will crave information even if they get information. It doesn't stop until they get the power back which is what they really want. So focusing on actually getting the power back makes sense. It's good practice.
This thread is proof that people are fricking craving for information. I'm starting to think you are personally involved in the marketing or communication efforts for these utilities. And, you are just in denial.
quote:I'm telling you what the surveys say. It's not my fault you don't believe them. You are literally in denial. And then you're projecting your denial on me.
You are flat out wrong. I mean embarrassingly wrong.
quote:They do all of these things internally. They're required to get your power back as quickly as possible.
This is about processes, management, data management, communication, and technology...all of which Entergy should be able to handle. frick, assuming it is just inept in the same way the government is (likely), they could outsource this and get it done. Money is not an obstacle.
Money is an obstacle fwiw. A company this highly regulated can't just outsource 100s of personnel without there being a way to recoup that cost. A customer liason isn't covered by FEMA nor will you see that line on your Entergy bill which the company can only charge for specific things.
This post was edited on 9/3/21 at 10:47 am
Posted on 9/3/21 at 10:51 am to bapple
This post was edited on 1/30/25 at 6:26 pm
Posted on 9/3/21 at 10:53 am to lnomm34
I have a meeting at 11 and plan on driving back by when I’m done. I’ll update here after talking to them if I get the chance. I’m optimistic now that there’s actually a crew there. Maybe they’ll stick around and work through it until we’re back.
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